Technician Steve, was very thorough in his investigation. Went above what I asked for, we had a black water flood and I was just asking to have the toilet and sink reinstalled. He put his camera through my sewer system to make sure that we were not going to have future issues. He made sure that I was able to see what he saw. It was educational to say the least and he was great at explaining what was in there. Feel very safe using his services and do not feel that he is taking advantage in any way. Highly recommend Steve!!