Home maintenance can be stressful—whether it’s a plumbing emergency, a heating system breakdown on a frigid night, or a power outage due to faulty wiring, unexpected issues can quickly disrupt your day. At Mainstream Electric, Heating, Cooling, & Plumbing, we understand how frustrating these situations can be.
That’s why we’re proud to introduce our Home Comfort Guarantee, designed to eliminate the stress and uncertainty that often comes with home repairs. With our guarantee, you can trust that every service we provide—whether it’s HVAC, plumbing, electrical, or drain work—will be done right the first time, every time.
We are Home Services. We are Mainstream.
Why Choose Mainstream’s Home Comfort Guarantee?
Guaranteed Peace of Mind
With 24/7 availability, no extra fees for nights or weekends, and a commitment to satisfaction, Mainstream’s Home Comfort Guarantee ensures that your home is always in expert hands.
Transparent Pricing and Trusted Technicians
We offer upfront pricing with no hidden fees and employ trained, background-checked, and bonded technicians to deliver quality service you can count on.
Exceptional Value for Every Homeowner
As part of our commitment to you, our guarantee also provides added value:
- Free seasonal tune-ups with qualifying installations.
- Discounts on repairs through our Service Partner Plan.
- Assurance that if something isn’t right, we’ll make it right—guaranteed.
What Services Are Covered?
HVAC Services
From installation to maintenance, we guarantee your heating and cooling systems will operate reliably year-round. Our installs over $3,000 include complimentary quality reviews by a manager, along with a free Service Partner Plan membership to ensure continued performance.
Plumbing Services
We handle everything from emergency plumbing repairs to water heater installations and whole-home repiping. With our Leak Guarantee, we promise that any leaks we repair will be fixed properly—or we’ll come back to make it right at no additional cost.
Electrical Services
Whether it’s installing a home generator, upgrading your circuit panel, or repairing faulty wiring, we prioritize safety and efficiency. All work is backed by our Technician Guarantee for peace of mind.
Drain and Sewer Services
With our No Backup Guarantee, we ensure that your cleared drains and repaired sewer lines will stay that way. If backups occur due to our work, we’ll fix them for free.
How the Home Comfort Guarantee Works
At Mainstream, we stand behind every job with guarantees tailored to your needs:
- Upfront Pricing Guarantee: Know exactly what you’ll pay before the work begins. Quotes are valid for 72 hours.
- Satisfaction Guarantee: If you’re not completely satisfied, we’ll work with you to make it right. If the issue persists, we’ll provide a 10% inconvenience refund, up to $1,000.
- Service-Specific Guarantees: Each service, from HVAC installations to drain clearing, includes its own quality assurance promise.
Service Partner Plan: Comprehensive Protection for Your Home
Our Service Partner Plan takes the Home Comfort Guarantee to the next level, offering exclusive benefits for HVAC and plumbing maintenance:
Heating & Cooling Maintenance Plan
- Annual Spring & Fall Tune-Ups to ensure system reliability and efficiency.
- Priority Scheduling to get you to the front of the line when you need us.
- No Emergency Service Fees, saving you money when it matters most.
- 10% Discount on Repairs, excluding new equipment installations.
- Satisfaction Guaranteed and fully transferable to your next home or a new buyer.
Plumbing Maintenance Plan
- Annual Safety Inspection with Water Heater Flush for better performance and longevity.
- One Free Drain Clearing Per Year to keep your system flowing smoothly.
- 10-Year Warranty on New Water Heaters Purchased Through Mainstream.
- Includes all the Plan Advantages listed above.
FAQs
What services are covered under the Home Comfort Guarantee?
Mainstream’s Home Comfort Guarantee covers HVAC, plumbing, electrical, and drain/sewer services. This includes installations, repairs, and maintenance.
How do I report an issue with a service?
Contact us at (509) 237-6483 or email us at contact.us@866411zapp.com. Our team will respond promptly to resolve your issue.
How does the Service Partner Plan work?
The Service Partner Plan is a comprehensive maintenance program that includes seasonal tune-ups, priority scheduling, discounts on repairs, and no emergency service fees. It’s transferable to your next home or to the buyer of your current home.
Can I transfer my guarantee to a new homeowner?
Yes, all guarantees and Service Partner Plan memberships are fully transferable to the new homeowner.