Spokane Service Area
Cities We Serve
Same-day service across Spokane and North Idaho.
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Not seeing your area? Give us a call at (509) 237-6483
Mainstream Home Comfort Guarantee
Unmatched Guarantees for All Home Repair Services
Experience the Mainstream difference with our comprehensive service guarantees — quality, reliability, and peace of mind in every job. Backed in writing for HVAC, electrical, drains, and plumbing.
Quality Guaranteed
Customer Satisfaction Guarantee
At Mainstream Electric, Heating, Cooling, & Plumbing, we are committed to delivering exceptional HVAC, electrical, drains, and plumbing services across Spokane, Coeur d’Alene, and the surrounding Inland Northwest. Your satisfaction is our top priority, and we stand behind the quality of our work with the comprehensive guarantees below — so every job ends with peace of mind, not paperwork.
We’re Washington and Idaho licensed, bonded, and insured. Our technicians are trained, background-checked, and uniformed. And every quote we write is flat-rate and approved by you before work starts.
- Licensed in WA & ID Bonded, insured, and never sub-contracted.
- Flat-rate pricing Approved before any work — quote locked for 72 hours.
- Home Comfort Guarantee Six written guarantees backing every service we provide.
- Warrantied work 1-year Mainstream labor warranty plus full manufacturer parts coverage.
Scope of Coverage
Services covered by the Home Comfort Guarantee
Every service we offer — residential and commercial — is backed by the same written guarantees below.
- HVAC Services Installation, repair, and maintenance of heating, ventilation, and air conditioning systems — furnaces, AC, heat pumps, mini-splits, boilers, and ductwork.
- Electrical Services From minor repairs to complete electrical installations — panels, wiring, lighting, EV chargers, generators, and smart-home systems for residential and commercial properties.
- Drains & Sewer Services Comprehensive cleaning, repair, and replacement of drain and sewer lines — hydrojetting, camera inspections, trenchless lining, and main-line repair.
- Plumbing Services Full-service plumbing — emergency repairs, water heaters, water quality, pressure & backflow, kitchen & bath fixtures, and new installations.
Ready to put the guarantee to work?
Same-day service across Spokane & Coeur d'Alene — flat-rate pricing, no surprises.
Our Guarantees
Upfront Pricing Guarantee
We guarantee that customers will be given an accurate quote before any work begins, no hidden fees. Guaranteed quote is valid for 72 hours.
Technician Guarantee
We guarantee that all our technicians are trained, background checked and bonded to provide customers peace of mind against any potential damages, or liabilities.
Satisfaction Guarantee
We are committed to 100% customer satisfaction. If you are not completely satisfied with our service, we will work with you to make it right. If we are unable to resolve the issue, we will offer a 10% inconvenience refund up to $1,000.
Install Guarantee
Any HVAC install over $3,000 will be certified and quality reviewed by a manager internally to ensure workmanship, quality, and standards are adhered to. If there are any issues with the install, we’ll come out and make it right. For added peace of mind, feel free to reach out with any HVAC or installation questions through our customer care line: (509) 237-6483. To uphold our high standards, we also include a complimentary 1-year Care Club membership with your installation, providing your first seasonal tune-up to keep everything running smoothly.
Leak Guarantee
We guarantee that any leaks will be fixed properly, or we will return to resolve at no extra cost.
No Backup Guarantee
We guarantee that there will be no backup on drain clearing and sewer replacements. If you have a backup or slowing of drainage, we’ll come out at no charge to check it out. If it’s related to our work, we’ll make it right.
The Fine Print
What's covered, what's not, and what we ask of you
We believe in transparency. Here's exactly how the guarantee works in every scenario.
Exclusions and Limitations
The Home Comfort Guarantee does not cover:
- Normal wear and tear. Issues that arise from regular use and aging of equipment beyond its expected service life.
- Customer-provided parts. No warranty is provided for parts or fixtures not supplied by Mainstream. Manufacturer warranties on customer-supplied items go through the supplier directly.
- Unauthorized modifications. Any work that has been altered or modified by another service provider after our service voids the guarantee on the original work.
- Extreme conditions. Damage caused by natural disasters (floods, wildfires, lightning strikes), wildlife or pest intrusion, accidents, vandalism, misuse, or neglect of recommended maintenance.
Conditions for the Guarantee
To remain valid, the guarantee requires:
- Proper usage. Equipment must be used in accordance with manufacturer instructions and intended purpose.
- Regular maintenance. Annual tune-ups and recommended maintenance must be performed on schedule — Care Club membership handles this automatically.
- Prompt reporting. Any issue covered by the guarantee must be reported to us within 30 days of its occurrence.
Resolution and Remedies
When a covered issue arises, we will, depending on the situation:
- Repair the faulty work or part at no additional charge.
- Replace any defective parts covered under the guarantee.
- Refund your payment, in part or in full, if the problem cannot be resolved to your satisfaction — including the 10% inconvenience refund (up to $1,000) under the Satisfaction Guarantee.
Customer Responsibilities
To ensure smooth service, we ask that you:
- Provide access. Ensure the service area is safely accessible to our technicians.
- Share accurate information. Give us complete details about the issue, prior repairs, and any equipment history.
- Cooperate with our team. Allow our technicians to diagnose and complete the repair without interruption.
Modifications
Mainstream reserves the right to modify these terms at any time. Any changes will be communicated to customers prior to taking effect. The terms in force at the time of service apply to that service.
What Our Customers Say
Don't just take our word for it — hear from our satisfied customers
★★★★★
Ricky Saldana the technician that came out was fantastic. He was so knowledgeable about my plumbing issues and his recommendations were spot on. He was on time and very pleasant to work with. I would highly recommend him for any plumbing work that needs to be done.
Thanks Ricky for all of your input.
★★★★★
Jake was on time and very good about looking at my furnace. I appreciate all his help. I reccomend him and mainstream electric very highly. thank you Sharon Scott
