He was polite and professional
Austin is a really good guy, very personable. He answered all of my questions. He gave me a lot of good advice and was extremely helpful. I felt valued as a customer. He did not make me feel pressured to make any decisions. I feel he went above and beyond.
Crew was very efficient and knowledgeable. Replaced HVAC with next day service for first responders. System is working well and installed superbly. Will give it a run for a while to better judge but it is a quality name Lennox system. 10 year parts and service so expect there will be no problems. Good job!
Our home is 66 years young and it was time to replace the original water lines and sewer lines. I was amazed that they were able to streamline, fix old plumbing mistakes and make our entire water system user friendly. Thank you Cody, Donovan and the third guy that I can't remember his name. They were all professional, polite and knowledgeable.
We had some plumbing work done by Mainstream. The plumber (Sam) they sent out was GREAT. He listened to what we wanted done; gave us advice about things that could become issues and was very conscientious. We took his advice about our 15+ year old water heater and replaced it. My husband raves about how great it is to have really hot water. We plan to have Mainstream do work for us in the future.
We had them come out for a yearly maintenance on our water heater. They were thorough and gave good recommendations for continued maintenance and use. We also had them install a new furnace and air conditioning unit. They were very quick and efficient. All the crew members were courteous and respectful of our home. I am very happy to recommend them to others.
I had Mainstream come out for an annual inspection of my hot water heater. After the inspection, it was determined that the water heater needs to be replaced. The technician, Cory, was very professional and made all of the necessary arrangements. Later the same day, Shane came out and replaced the water heater. Shane was very professional and knowledgeable. I am very pleased with the employees and the work that was completed by Mainstream.
It was really shocking the amount of damage our pipes had and mr Johnson helped to explain what the issue was... He worked within our budget and created a couple of quotes with positive solutions. We went with the one we felt was necessary and he worked quickly getting that issue resolved. Very professional and knowledgeable.
My first time using this company for the water heater flush special for $99. Good value.
The serviceman Brent was knowledgeable, very professional and courteous. He explained things well. He was friendly and used shoe covers and face mask, even though I didn’t require it. I appreciated the good service and clean work. I also received a follow up phone call from their office after the work was done.
Above & Beyond
Technician Steve, was very thorough in his investigation. Went above what I asked for, we had a black water flood and I was just asking to have the toilet and sink reinstalled. He put his camera through my sewer system to make sure that we were not going to have future issues. He made sure that I was able to see what he saw. It was educational to say the least and he was great at explaining what was in there. Feel very safe using his services and do not feel that he is taking advantage in any way. Highly recommend Steve!!
Cody was respectful, personable, courteous, answered all our questions we had during his visit, knowledgeable. Cody helped us get in touch of the appropriate people, to finance the work that our home needs. He helped get the work scheduled so that we wont need to wait longer to get the work taken care of.
Donovan was extremely professional, offered common sense solutions and completed the work in 1/2 day less than we were quoted! He even took the time to mortar set the tub even though the instructions from Delta said it wasn't required. The attention to detail showed and the new bathroom will be great because of their efforts!
Our water heater was making noises it shouldn’t. Chandler was professional and very knowledgeable. He educated us on the issues and answered all of our questions. I recommend this company.
Had a wonderful Tech. come to my home to check A/C and heater. Kenneth Murray was professional, and checked everything. Very pleased with his service! Thank you
Jaymin was very professional and friendly. Was knowledgeable and got right down to business. Did a great job! He deserves a KUDOS!! 👍 Daryl was also very professional and friendly. He was knowledgeable and explained the problem very clearly. He's also a good salesman! KUDOS to him, as well!! 👍
The entire team was very responsive and nice. Handled scheduling quickly. Process was clearly outlined at multiple points in the job to ensure expectations were being met. Took 48 hours from time I reached out to complete issue resolution. Highly recommend
Sam Smiley was our plumbing tech and he was amazing! Very professional and courteous. Did excellent work and had a great attitude. Thanks so much for your help today!
He was very nice, friendly, and professional, fixed my bathroom sink which I had not used for several months. He did ask about several other plumbing related issues, but never pressured or upsold me, was very happy with the experience
Prompt & Friendly
Ken Murray was prompt and friendly and very knowledgeable about my AC unit. He fixed it and it was running great within a few minutes. I sure appreciate the service and he saved my family and pets from a severe heat related week and weekend. 😊 Thank you so much! You are awesome!!!